DOCUMENT STRATEGY FORUM | April 29-May 1, 2013 | Hyatt Regency

Buoying the Industry With Unprecedented Educational Content...

The newly expanded conference program including the Social Business & SharePoint Conference will feature seven tracks and more than 50 individual sessions to choose from.

Sessions will range from intense Power Sessions and Case Studies to Panel Discussions and Roundtables all geared to providing customer communication professionals like you, with tactical and mission-critical strategies and solutions to enhance their organizations' overall ease of doing business.

Click here for the BFMA Tracks and Sessions

	DOCUMENT STRATEGY (D) Manage the many moving parts of the document and customer communications strategy and learn where you, your organization and your boss fit into it.
	TECHNOLOGY (T) To understand it is to love it: Tame this beast by understanding who, what, where and how it can help you.
	CUSTOMER ENGAGEMENT (C) Connect to your customers in new ways, and reinvent your ideas on the relationship between your work and the customer.
	ANALYST DAY (AD) An unprecedented stage for innovative thinkers, modern visionaries and cutting-edge strategists, with the leading analysts from the top research companies in the Document Management Market

	Document Strategy Track	Technology Track	Customer Engagement Track
MONDAY, APRIL 29
10:00am-10:50am	D101: The New Document Strategy: Transitioning into Customer Communications Presented by Elizabeth Gooding	T201: Moving Forward with Mobile Capture: The Whats, Whys and Hows Presented by Steve Weissman	C301: CASE STUDY: Healthcare Company Uses Interactive Documents and Self-Service to Empower Business Users Presented by Bartley Keaney
11:00am-11:50am	D102: They Are More than Numbers: What Web Analytics Is Really Saying About Your Document Strategy and Inbound Marketing Presented by Arthur Gingrande	T202: Don't Leak Enterprise Information "WikiLeaks-Style": Safeguarding Your Critical Documents Presented by Robert Smallwood	C302: Figuring Out Digital Workflow: Transforming Your Paper-Based Processes for the Digital Customer Presented by Ed Crowley
12:00pm-12:50pm	D103: Change Happens: Don't Let It Cost You with Your Partners Presented by Richard Losch	T203: Taking Control of Data, Content and Customer Analytics: Technology Approaches for Competitive Advantage Presented by Seth Earley	C303: What You Know Can't Hurt You: Understanding What Your Customers Like, Want or Might Do Can Help Your Performance Presented by John Strabley
2:00pm-2:50pm	D104: POWER SESSION: PART I: Implementation of Document Management Systems: A Walk through of the Strategies and Lessons Learned for Effective Systems Presented by Len Asprey		C304: POWER SESSION: PART I: Leveraging Multi-Channel: What this Strategy Really Looks Like and Can Do Presented by Tom Roberts
3:00pm-3:50pm	D105: POWER SESSION: PART II: Implementation of Document Management Systems: A Walk through of the Strategies and Lessons Learned for Effective Systems Presented by Len Asprey		C305: POWER SESSION: PART II: Leveraging Multi-Channel: What this Strategy Really Looks Like and Can Do Presented by Tom Roberts
4:00pm-5:30pm	Networking Reception
TUESDAY, APRIL 30
8:00am-9:00am	Breakfast Keynote featuring Arun Anantharaman Vice President & General Manager, Adobe Digital Enterprise
9:00am-9:50am	C306: MEGA SESSION: It's Time for Social Business (And I'm Not Talking About Facebook for the Enterprise) Presented by TJ Keitt
10:00am-10:50am	D107: Remove the Roadblocks: How to Create Compelling Cost Benefit Analyses to Get What You Need Presented by George Dunn	T207: eBilling And ePayments: How to Move Your Customers Away from Paper Presented by Richard Rosen	C307: Driving Outstanding Customer Experience with Strategic Content Management Presented by Avi Greenfield
11:00am-11:50am	D108: Don't Work in a Vacuum: You Are What You Measure Presented by Gary MacFadden	T208: CASE STUDY: BlueCross BlueShield Drives Excellence in Customer Communication through Document Technology Presented by Donna Polk	C308: Digital Mailbox Services: Moving Past the Hype and Focusing on Maximizing Your Return Presented by Matt Swain
12:00pm-12:50pm	D109: Document Management Solutions - Moving From the Box to the Cloud Presented by Brian Stancampiano	T209: Out of Sight, Out of Mind: Managing Cloud-Based Enterprise Information for Fast Access, Review and Analysis Presented by Barry Murphy	C309: CASE STUDY: Purposeful Repurposing Presented by Chris Theodore
1:00pm-2:30pm	Opening Day Keynote Luncheon
2:30pm-6:30pm	Exhibit Hall Open w/Networking Reception
WEDNESDAY, MAY 1
	Analyst Day
8:00am-8:50am	AD401: The Nexus of Forces and Context-Enriched Content Transform the Customer Experience Presented by Pete Basiliere
9:00am-9:50am	AD402: Meeting Customer Expectations with Enterprise Document Automation Presented by Chuck Johnston
10:00am-10:50am	AD403: The Real Story on Enterprise Social and Collaboration Vendors Presented by Tony Byrne
11:00am-1:00pm	Exhibit Hall Open w/Lunch Service
1:15pm-2:30pm	AD404: CLOSING KEYNOTE: The State of the Document Processing Services Industry 2013 Presented by Craig Le Clair

^ Back to Top ^

Check back soon for more conference details!

CUSTOMER ENGAGEMENT SPONSOR

CUSTOMER COMMUNICATION MANAGEMENT SPONSOR

BREAKFAST KEYNOTE SPONSOR

OPENING NIGHT RECEPTION SPONSOR

SHAREPOINT
PAVILION PARTNERS

ANALYST DAY PARTICIPANTS

CO-LOCATED WITH

SUPPORTING ORGANIZATIONS

CONFERENCE PARTNERS

GET APPROVAL TO ATTEND
(click to download)

DEDICATED,
NON-COMPETE HOURS
Monday, April 29
Conference Program
10am – 4pm
(Lunch provided 1pm – 2pm)

Tuesday, April 30
Conference Program
9am – 12:50pm

Opening Day Keynote Luncheon
1pm – 2:30pm

Exhibit Hall Open
2:30pm – 6:30pm

Opening Night Reception
5pm – 6:30pm

Wednesday, May 1
Analyst Conference
8am – 10:50am

Exhibit Hall Open
11am – 1:00pm

Exhibit Floor Luncheon
12:00pm – 1:00pm

Analyst Conference
1:15pm – 2:30pm

PRODUCED & MANAGED BY