Special Breakfast Keynote & Networking Event - The Power of Documents in the Mail
Tuesday, September 14th, 8am – 9am

Featured Speaker:  Steve Monteith, Manager Transactions and Correspondences, United States Postal Service

Like many businesses, the U.S. Postal Service is experiencing tumultuous times. In this keynote networking address, Steven Monteith will discuss how the Postal Service plans to deal with those challenges and how those plans will impact your business. As Manager of Transactions and Correspondences at the Postal Service, Mr. Monteith's expertise is in First Class Mail, and he will share information about the health of the USPS business with specific emphasis on the document industry. The impact of the potential move to five-day delivery will be talked about along with new programs and services the Postal Service has lined up to enhance the value of your mail, and hence, your documents. After the keynote, there will be time to discuss the address and other issues in peer-to-peer, roundtable networking.

About Steve: Steve is a 20-year Postal Service veteran and is presently the Manager Transactions and Correspondences. In this role, he manages the entire First-Class Mail portfolio which contributes more than fifty percent of Postal Service revenue. His primary responsibility is to bolster the First-Class Mail value proposition through technology innovation and strategic pricing incentives.Steve's tenure with the Postal Service includes assignments as the Executive Director of Human Capital Enterprise System, Manager Customer Services System Support, and Manager Marketing Analysis & Support. He began his career as a management intern performing various roles in operations, finance, marketing and retail.

Opening Day Keynote Luncheon -
The Evolving Transaction: Creating Customer-Centric Interaction and Communications
Tuesday, September 14th, 1pm – 2:30pm

Featured Speaker: Kimberly Harris-Farrante, VP Distinguished Analyst, Gartner Research

The modern consumer is more sophisticated and savvy than ever before. With more choices, increasing adoption of technology and a shrinking wallet share, consumers are demanding much more from companies than the status quo and are quick to defect to another provider if their needs are not being met. As a result, service companies will need to re-evaluate exactly how they interact and communicate with their customers. This special Opening Day Keynote featuring Gartner distinguished analyst, Kimberly Harris-Farrante, will offer market analysis on the evolving communications paradigm and how companies can create customer-centric relationships with consumers through their customer communications. Attendees will garner an industry-wide perspective on how modern companies can embrace this shift to a customer-centric strategy, the future of evolving transactions and the innovative approaches of real-world organizations leading the charge.

Kimberly Harris-Ferrante is a vice president and distinguished analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the property and casualty and life insurance industries. She specializes in strategies and technologies in the global insurance sector for distribution, customer relationship management, exception-based underwriting, policy administration, claims management and administration, business process management, business intelligence and infrastructure management and optimization. She is an active participant in Gartner's outsourcing research and chief of research for the industries practice within Gartner.

Opening Night Networking Reception on the Exhibit Floor (Open to All)
Tuesday, September 14th, 4:00pm – 5:30pm  

What better way to end a busy first day of the forum than by unwinding with some great drink and food! Peruse the exhibit hall, catch up with old friends and make new ones; this is the perfect way to end a perfect day.

Exhibit Floor Lunch Buffet
Wednesday, September 15th, 11:00am – 1:30pm

Don't worry about grabbing lunch, we've got you covered. DOCUMENT Strategy Forum will host a lunch buffet in the exhibit hall that is open to all.

WIN Up To $4,000 Giveaway!
Tuesday, September 14th & Wednesday, September 15th  

All registered attendees are eligible to win! To qualify, you must participate in an on-site program and be present in the Exhibit Hall to win. We will give away $2,000 on each day!